2023 | UI/UX Design, User Research, Visual Design

Figma, Miro, Jira, Adobe CC

Project Overview

Coates CMS handles digital menu content for enterprise-level restaurant networks. The publishing flow was complex, resulting in errors and delays across all branches.

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Role: Senior Product Designer
Team: Product, Engineering, Operations
Platform: Web application

Users & Challenges

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Primary Users:

• Content managers

• Marketing teams

• Operations coordinators

Problems Identified:

• Publishing without preview

• No rollback

• Hard onboarding for new locations

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Discovery & Research

• Conducted user interviews with 12 stakeholders

• Set up usability tests on publishing tasks

• Prioritized error-prone areas

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Design Process

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Ideation

• Defined publishing micro-flows

• Visual error prevention models

Prototyping

• Mid-fidelity wireframes

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Testing

• Weekly usability sessions

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Key Design Decisions

• Preview screens before publishing

• Rollback button for recovery

• Clear publish progress and statuses

• Standardized UI components (Design System)

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Final Designs

Asset Library

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Publications

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Locations

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Outcome

• Fewer configuration errors

• Faster deployment across screens

• Improved onboarding

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Challenges & Learnings

Challenge: Balancing flexibility with guardrails
Learning: Previews reduce anxiety and increase user confidence